Refund Policy

Our commitment to customer satisfaction includes a transparent and efficient refund process.

🚀 Quick & Easy Refunds

We process refunds quickly and easily! Our goal is to resolve your refund request within 3-5 business days of approval, ensuring a hassle-free experience for all our clients.

📋 Refund Eligibility

Trinetra Ventures offers refunds under the following circumstances:

Services were not delivered as per the agreed specifications
Duplicate payment was made by mistake
Technical issues prevented service delivery
Cancellation requested within the allowed timeframe
Product defects or quality issues (for physical products)

⏰ Refund Timeframes

We understand that time is valuable, which is why we've streamlined our refund process:

Fast Processing

Refund requests are reviewed within 1-2 business days, and approved refunds are processed within 3-5 business days.

Service Cancellations: Refunds available up to 24 hours before service commencement
Product Returns: 7-day return window from delivery date
Digital Services: 48-hour refund window after service initiation
Long-term Contracts: Pro-rated refunds based on unused service period

💳 Refund Process

Our refund process is designed to be simple and transparent:

Step 1: Contact us via email or phone with your refund request
Step 2: Provide necessary documentation (order ID, payment receipt, etc.)
Step 3: Our team reviews your request within 1-2 business days
Step 4: Upon approval, refund is processed to your original payment method
Step 5: You receive confirmation and tracking details

Payment Method Refunds

Refunds are processed back to the original payment method. Bank transfers may take 5-7 business days, while digital payments are typically faster.

ℹ️ Important Information

Please note the following conditions and exceptions:

Customized services or products may have different refund terms
Government tender-related services follow specific procurement guidelines
Third-party service fees (if any) may be non-refundable
Refund processing times may vary during peak periods or holidays
Additional documentation may be required for high-value transactions

🛡️ Dispute Resolution

If you're not satisfied with our refund decision, we offer:

Escalation to senior management for review
Alternative solutions such as service credits or exchanges
Mediation through industry-standard dispute resolution processes
Transparent communication throughout the resolution process

📞 Contact for Refunds

To initiate a refund request or ask questions about our policy:

Email: trinetraventures.tv@gmail.com
Phone: +91 7972294961
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST
Emergency Support: Available 24/7 for urgent matters

Need Help with a Refund?

Our customer service team is here to assist you with any refund-related questions or concerns.

Last updated: January 2025